Frequently Asked Questions
Everything you need to know about shopping with IORA
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by location, typically arriving within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
What payment methods do you accept?
IORA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your garments ethically produced?
Yes, we are committed to sustainable fashion. All IORA garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.